New Service Request

If you are a new customer with Eastside Utility or an existing customer requesting service for a different address you can apply for service the following ways.


1- Click on water service contract below this page and fill out bottom of contract. You will need to save the contract to your computer and then attatch it to the email

2 - E-Mail to        

3 - Attach or Email Digital copy of Drivers License to   You can send the contract and Drivers License in seperate e-mails.  Click the link below to pay 50.00 service fee.

4 - OR Fax the contract and a copy of your driver’s license to 423-490-9516. If you are faxing your contract please call the office at 423-892-2890 to pay the 50.00 service fee with a credit card so water service can be turned on.

5 -OR come into the Office located at 3018 Hickory Valley Rd., Chattanooga, TN 37421.

If you need to purchase a meter for new construction or a sprinkler meter 

DO NOT purchase online. Call our office at 423-892-2890

To pay the new service request fee, click here.


Tips for Using Online Fillable Forms

If you are unable to enter all your information in the form text fields, download the form to your computer and fill it out using Adobe Reader instead. Not all browsers support online fillable form features such as text auto resizing. 

Mac users should also avoid using the Preview App.

Adobe Reader is the only tool that will allow you to properly utilize all the form features. If you don't already have Adobe Reader you can install it to your computer by visiting


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